Exchanges and Returns

At Durvao Store , we are committed to your satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a return and refund period according to the following guidelines:

1. Return of Products

1.1. You have up to 30 days from the date of receipt to request the return of a product.

1.2. The product must be in its original packaging, with no signs of use or damage.

2. Refund Process

2.1. Once we have received the returned product and confirmed that it is in suitable condition, we will begin the refund process.

2.2. The refund will be made using the same original payment method, except in specific cases discussed and agreed between both parties.

3. Shipping Costs

3.1. Original shipping costs are non-refundable unless the return is due to an error on our part.

4. Exceptions

4.1. Certain products may not be eligible for return due to specific restrictions. This will be clearly stated in the product description.

5. How to Request a Refund

5.1. To request a refund, please contact us by email: sac@lojadurvao.com Please provide the order number and details of the product to be returned.

6. Contact

For any additional questions regarding our refund policy, please do not hesitate to contact us. We are here to help!

Customer Support Email: sac@lojadurvao.com

Customer Support Whatsapp: +55 (21) 98238-0828